WARRANTY POLICY

Please note that Royal Kludge Official Store provides warranty service only for products purchased directly from the Royal Kludge official website (rkgaming.shop). If you purchased your product from another retailer, marketplace, or third-party platform, please contact the original seller for warranty and after-sales support.

12-Month Limited Warranty

All Royal Kludge products are covered by a 12-month limited warranty, starting from the original date of purchase.

This warranty covers defects in materials, manufacturing, and workmanship that occur under normal use. Accessories included with the product, including cables, keycap pullers, spare keycaps, and other bundled accessories, are not covered by this warranty.

Warranty coverage is available only to the original end-user purchaser or a person who received the product as a gift. The warranty is non-transferable and may not be assigned to another person.

The warranty does not cover:

  • Loss or theft of the product
  • Normal wear and tear
  • Accidental damage
  • Damage caused by misuse, abuse, or improper use
  • Damage caused by exposure to chemicals or corrosive substances
  • Damage caused by fire or excessive heat
  • Damage caused by sharp objects
  • Damage resulting from negligence
  • Any unauthorized repair, modification, or customization

Any unauthorized repair, modification, or customization may void the warranty.

30-Day Satisfaction Guarantee

If your product develops a quality or functional issue within 30 days of delivery, please contact our Customer Support Team as soon as possible at sales9@rkgaming.com.

Our support team will first assist you with troubleshooting and provide technical guidance to help identify and resolve the issue.

If the issue cannot be resolved, video evidence of the problem may be required, and you may choose one of the following options:

  • Full Refund: Return the product to us and receive a full refund of your order. We will cover the return shipping costs.
  • Product Exchange: Return the affected product and we will arrange a replacement. If you would like to exchange it for a different product, any applicable price difference will be settled accordingly.

Warranty Support

If you experience a quality or functional issue during the warranty period, please contact our Customer Support Team before sending the product back.

To help us assess the issue, we may ask you to provide photos, videos, or other information related to the problem. Once the issue has been verified, our support team will provide troubleshooting instructions and technical assistance where applicable.

If the issue cannot be resolved through troubleshooting, we may provide one of the following solutions depending on the specific circumstances:

  • Replacement Parts: We may send the necessary replacement parts to help resolve the issue.
  • Repair Service: We may arrange for the product to be returned to us for inspection and repair, after which the repaired product will be shipped back to you.

Please do not return any product without first contacting our Customer Support Team and receiving return instructions.

Our Customer Support Team aims to respond to warranty-related inquiries by email within 24 hours, Monday through Friday. Response times may be longer during holidays, peak periods, or periods of unusually high support volume.