SHIPPING POLICY
At Royal Kludge, we are committed to providing efficient, reliable, and convenient shipping services. Please review the following Shipping Policy for information about order processing, shipping methods, destinations, customs requirements, and delivery issues.
Address Information and Modification
Accuracy and Completeness
Please make sure that your shipping address is provided accurately and completely, preferably in English where applicable.
Please include all necessary information, such as:
- Street and building number
- Apartment, suite, or room number, if applicable
- City and state/province
- Postal or ZIP code
- Recipient's full name
- Valid phone number
Please carefully review your shipping information before placing your order.
Royal Kludge is not responsible for failed or delayed deliveries caused by incorrect, incomplete, or insufficient shipping information. However, we will do our best to assist you in resolving any delivery issues where possible.
Address Modification
If you need to correct or modify your shipping information, please contact us as soon as possible before your order is dispatched.
Once the order has been shipped, we are generally unable to modify the shipping address. Any address changes requested after dispatch may need to be handled directly with the shipping carrier and cannot be guaranteed.
Order Processing Time
Shipping Guarantee
Orders are generally processed and dispatched within 48 business hours.
If we are unable to meet this processing timeframe, you may be eligible for compensation in accordance with our applicable shipping guarantee terms.
Pre-Orders (Items Not in Stock)
Pre-order products generally include an estimated shipping or dispatch timeframe in the product description.
If no estimated shipping time is provided, please contact our Customer Support Team at sales9@rkgaming.com for further information.
Shipping Methods
1. Standard Shipping
- Estimated Delivery Time: Delivery to available destinations generally takes 3–16 days.
- Cost: Standard shipping is the more economical option and is tax/duty-free where applicable.
- Best For: Customers who prefer a cost-effective shipping option and do not require urgent delivery.
Estimated delivery times may vary depending on the destination, shipping carrier, customs clearance, and other circumstances beyond our control.
2. Express Shipping
- Estimated Delivery Time: Delivery to available destinations generally takes 1–4 days.
- Cost: Express shipping generally costs more due to expedited transportation.
- Best For: Customers who require faster delivery.
Actual delivery times may vary depending on the destination, carrier, customs clearance, and other factors.
Shipping Cost
Shipping costs are calculated based on factors including the destination country, product weight, and selected shipping method.
You can check the available shipping options and costs by adding the desired products to your shopping cart and entering your destination country, state/province where applicable, and postal/ZIP code.
The applicable shipping cost will also be automatically calculated and displayed during checkout after you enter the required shipping information.
Estimated delivery time
| Coutry | Time （Days） |
| United States | 7-12 |
| Canada | 10-15 |
| Mexico | 10-20 |
| United Kingdom | 6-12 |
| Austria | 10-15 |
| France | 10-15 |
| Italy | 6-10 |
| Spain | 6-8 |
| Netherlands | 10-15 |
| Belgium | 10-15 |
| Czech Republic | 8-10 |
| Poland | 8-10 |
| Sweden | 10-15 |
| Finland | 8-10 |
| Denmark | 8-10 |
| Ireland | 8-10 |
| Portugal | 9-15 |
| Luxembourg | 10-15 |
| Hungary | 10-15 |
| Romania | 10-15 |
| Slowakia | 10-15 |
| Slovenia | 10-15 |
| Croatia | 10-15 |
| Estonia | 10-15 |
| Lithuania | 10-15 |
| Bulgaria | 10-15 |
| Latvia | 10-15 |
| Germany | 10-15 |
| Greece | 10-15 |
| Australia | 7-15 |
| New Zealand | 7-12 |
| Russia | 25-30 |
| Ukraina | 10-12 |
| Peru | 12-20 |
| Brazil | 20-30 |
| Chile | 15-20 |
| Colombia | 10-20 |
| Singapore | 4-7 |
| Thailand | 5-8 |
| Malaysia | 5-7 |
| Philippines | 5-10 |
| Vietnam | 3-8 |
| Japan | 4-7 |
| South Korea | 8-10 |
| Indonesia | 4-12 |
| Israel | 6-10 |
| United Arab Emirates | 6-10 |
| Saudi Arabia | 6-10 |
The estimated time applies to orders shipped from warehouses in China; for orders shipped locally, please refer to the time provided at the time of dispatch.
Duties and Import Taxes
General Policy
Customs regulations, duties, VAT, and import taxes vary by country and are determined by local authorities.
Royal Kludge cannot control or guarantee the customs policies, tax rates, or fees imposed by the destination country.
Where applicable, product prices may not include local VAT, import duties, or other taxes unless otherwise stated at checkout.
For detailed information regarding potential customs duties or taxes, please consult your local customs authority.
Tax-Inclusive Shipping
For most countries, standard shipping may include applicable taxes or duties, where indicated at checkout.
However, Royal Kludge is not responsible for additional administrative, customs clearance, brokerage, storage, or handling fees that may be charged by local customs authorities or shipping carriers.
Customers are responsible for checking any potential additional charges with their local customs office or shipping carrier when necessary.
Undelivered Packages
Customs Issues
If your package is held by customs, we will notify you when we become aware of the situation and provide assistance where possible.
Customers are responsible for providing any information or documentation required for customs clearance and, where applicable, paying required taxes or fees.
Failure to provide the required information, documents, or payments may result in the package being returned to the carrier's origin warehouse or, in some circumstances, being disposed of or destroyed by the relevant authorities.
If a package needs to be shipped again, additional shipping costs may apply.
If you choose not to accept or retrieve the package, any return shipping costs may be deducted from your refund where applicable.
Shipping Exceptions
If your tracking information shows a delivery exception, or if the shipment takes significantly longer than the estimated delivery timeframe, please contact us at sales9@rkgaming.com.
We will check the available shipping information and assist with confirming the shipment status and determining the appropriate next steps.
Customer Responsibility
Customers are responsible for any consequences, additional costs, or delays resulting from an undelivered package caused by circumstances including, but not limited to:
- An incorrect, incomplete, or insufficient shipping address or phone number
- The recipient being unavailable or unreachable
- Refusal to accept or sign for the package
- Choosing a delivery option that prevents successful delivery
- Refusal to pay applicable local taxes, duties, or processing fees
- Failure to provide documents or information required for customs clearance
- Theft or loss resulting from recipient negligence
How Do I Get Help With My Order?
Verification
When your package arrives, please carefully check the condition of the outer package and its contents before accepting or signing for the delivery where applicable.
We strongly recommend recording an unboxing video when opening your package. This can provide useful evidence in the event of damage, missing items, or other shipping-related issues.
Faulty or Missing Items
If you receive a defective product or discover that an item is missing from your order, please contact us at sales9@rkgaming.com.
Please include:
- An appropriate subject line
- Your order number and a clear description of the issue
- Photos or videos showing the defective or missing item
- Photos of the shipping package and shipping label, where applicable
If additional information or evidence is required, our support team will let you know.
Once the issue has been confirmed, we may arrange an appropriate solution, which may include a replacement, partial refund, or full refund, depending on the specific circumstances.
Incorrect Products
If you receive an incorrect product, please contact our Customer Support Team before returning anything.
Royal Kludge will review the situation and determine whether the incorrect product needs to be returned and provide the appropriate return instructions if necessary.
We aim to review and respond to shipping-related inquiries within 3 business days.
Special Requirements
Certain destinations may require additional information for customs clearance.
China / Greater China
For shipments to Macao SAR, Hong Kong SAR, and Taiwan, please provide the recipient's name and address in Chinese where required.
Taiwan
Recipients in Taiwan may be required to complete EZ WAY registration before customs clearance.
South Korea
Customers shipping to South Korea may need to provide the recipient's personal customs clearance information, including:
- Korean name
- Korean address
- Personal Customs Clearance Code (PCCC)
- Recipient's phone number
Please ensure that the information provided matches the requirements of Korean customs.
India
For shipments to India, customers may be required to provide one of the following identification documents or numbers for customs clearance:
- Aadhaar number
- Passport number
- Voter ID
For shipments to companies in India, additional information such as the IEC (Import Export Code) and GST number may also be required.
Brazil, Chile, Colombia, Peru, Turkey, Argentina, and South Africa
Recipients in these countries may be required to provide a valid Tax ID or other local identification number for customs clearance.
For shipments to Brazil, please ensure that the recipient's name matches the name registered with the corresponding CPF information.
Tracking Your Order
Tracking Information
Once your order has been dispatched, you will receive a tracking number and/or tracking link by email.
You can use the tracking information to monitor your shipment through the relevant shipping carrier's website.
Please note that tracking information may take some time to become active after the package has been dispatched.
Thank you for choosing Royal Kludge.
We are committed to providing a reliable and convenient shipping experience. If you have any questions regarding shipping, delivery, customs clearance, or your order, please contact our Customer Support Team at sales9@rkgaming.com.