RETURN POLICY
The following Return Policy applies exclusively to products purchased from the official Royal Kludge website, rkgaming.shop. If you purchased your product from another retailer, marketplace, or third-party platform, please contact the original seller for return or customer support.
If you have any questions about your order or product, please contact us at sales9@rkgaming.com.
Order Cancellation
If you would like to cancel your order, please submit your cancellation request before the order has been dispatched.
Orders are typically processed within 1–3 business days. Once your order has been shipped, we will generally send a shipping confirmation and tracking information to you by email.
If you request cancellation after your order has been dispatched, we will attempt to contact the shipping carrier and request an interception of the package. However, package interception cannot be guaranteed.
If the package is successfully intercepted, we will cancel the order. Any shipping costs already incurred will be non-refundable.
If the package cannot be intercepted, you will need to receive the package and then return it to us. You will be responsible for the return shipping costs. Once we have received and inspected the returned package, we will issue a refund for the product price.
Please note that shipping costs are non-refundable.
7-Day Hassle-Free Return Policy
We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your product, as confirmed by the shipping carrier's tracking information.
To be eligible for a return, the product must meet all of the following requirements:
- The product must be in the same condition as when you received it, with no obvious signs of use or damage.
- The product must be returned in its original packaging.
- All accessories, packaging contents, gifts, and promotional items included with the order must be returned in full.
- You must provide a receipt, order confirmation, or other valid proof of purchase.
Shipping Costs: Customers are responsible for return shipping costs and any applicable taxes or fees. Please note that original shipping charges are non-refundable.
Returns
Our return policy applies only to products purchased for personal use and does not cover products used for commercial, rental, or other unintended purposes.
Returns are also not accepted for damage caused by misuse, improper maintenance, failure to perform necessary preventive maintenance, or failure to follow the instructions provided in the user manual.
Please note that unauthorized or random returns are not accepted. Returns are only permitted for products with quality issues that cannot be resolved through technical support.
After receiving your order, please inspect the product carefully. If you find any defects or damage, or if you have received an incorrect item, please contact us promptly at sales9@rkgaming.com.
To help us assess and resolve the issue as quickly as possible, please provide:
- Photos of the package and product
- Your order number
- A detailed description of the issue
Providing this information will allow our support team to review your case and determine the appropriate solution.
Return Process
1. Contact Customer Service:
Contact our Customer Support Team at sales9@rkgaming.com to initiate a return or refund request. Please include your order number and the reason for your return.
2. Return Approval:
Once your return request has been reviewed and approved by our team, we will provide further return instructions via email.
3. Package Your Item:
Securely pack the product, preferably using its original packaging, to help prevent damage during return transportation.
4. Shipping Instructions:
After your return has been authorized, our Customer Support Team will provide the return shipping address, including the necessary recipient information and phone number.
Refunds
Once we receive your returned product, we will inspect its condition and notify you whether your refund has been approved.
If your refund is approved, it will be processed to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process the refund and post it to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales9@rkgaming.com so that we can help confirm the status of your refund.
Exchanges
We only offer exchanges for products that are defective or damaged upon receipt.
If you need to exchange a defective or damaged product for the same item, the following process will help ensure the exchange is handled efficiently:
- Initiate a return request for the defective or damaged product by following the steps outlined in this Return Policy.
- Once your return has been approved and processed, place a separate order for the replacement product you wish to receive.
Disclaimer
Royal Kludge is not responsible for any consequential, incidental, or indirect damages resulting from the use of our products.
Our refund policy does not cover damage caused by external factors or circumstances outside the normal use of the product.
If you have any questions regarding returns or exchanges, please contact us at sales9@rkgaming.com.