All
Connecting Questions
Q: “Why won't my keyboard connect in Wired Mode?”
1. Switch Operation: Simply plugging in the cable is not enough. Most models require you to manually toggle the physical switch to OFF
or use the screen/knob to select Wired Mode.
2. Cable Check: Try a different data cable. If the original cable works with other devices, the cable is fine; if not, it needs replacement.
3. USB Port: Plug the cable into a different USB port on your computer to rule out a faulty port.
4. Firmware: If steps 1–3 fail, try updating the firmware (requires a Windows PC).
5. Hardware: If none of these work, it is likely a hardware defect
P: “Por que minha conexão sem fio de 2,4 GHz não conecta?”
1. Mode Selection: Confirm the keyboard is toggled to 2.4G mode (check the screen for models like RK S98, M75, Z98).
2. Reconnection State: If the P key or indicator light is flashing slowly, or the screen says "Reconnecting," you need to re-pair the receiver.
3. Pairing Failure: This could be due to incorrect steps or a faulty receiver. If steps are correct but it fails, the receiver may need replacement.
4. Paired but Unresponsive: Update the firmware and then attempt to re-pair.
5. Hardware: If all software fixes fail, the internal 2.4G module or receiver is likely defective.
P: “Por que meu Bluetooth não conecta?”
1. Pairing Mode: Ensure the keyboard is in active Pairing Mode (fast flashing), not just "On."
2. System Check: If a smartphone can find the keyboard but your PC cannot, the keyboard is working correctly; the issue lies with the PC's Bluetooth.
3. External Adapters: Third-party Bluetooth dongles often have driver issues or hardware failures.
4. Clear Records: If you have connected this keyboard before, delete/remove the old pairing record from your PC settings before trying to pair again.
Q: “How to Re-pair 2.4G Wireless?”
If your 2.4G connection is unstable or lost, follow these steps (Standard method for most models):
1. Reset: Press FN + Spacebar for 5 seconds to reset the keyboard.
2. Enter Pairing: Hold FN + P for 3 seconds. The P key will begin to flash rapidly.
3. Connect: Plug the 2.4G receiver into your computer while the key is flashing.
4. Success: If the pairing is successful, the P key will stop flashing.
Note: If it fails, try a different USB port or a new receiver.This could also be caused by a damaged B/G switch or incorrect firmware.
P: “Como emparelhar dispositivos Bluetooth?”
1. Mode Switch: Ensure the keyboard is switched to Bluetooth Mode.
2. Enter Pairing: Press and hold FN + Q (or W/E for different channels) for 3–5 seconds until the Q key flashes rapidly.
3. PC Setup: On your computer/device, go to "Add Bluetooth Device" and select the keyboard name from the list.
4. Success: Once connected, the Q key will stop flashing.
Note: If it fails, try a different USB port or a new receiver.This could also be caused by a damaged B/G switch or incorrect firmware.
Charging Questions
Q: “Why is my battery life shorter than before?”
A decrease in battery duration can be caused by several factors:
1. Lighting Settings: Using high-brightness or dynamic RGB modes drains power faster. Try switching to a static mode or lowering the brightness.
2. Battery Health: Over time, all rechargeable batteries experience natural capacity decay.
[Testing Tip]: Fully charge the keyboard using a computer USB port (not a wall charger)
and test the duration with the lights turned off to determine the baseline battery health.
Q: “Why is my keyboard not charging / dying immediately when unplugged?”
If the keyboard only works while the cable is connected and loses power instantly when unplugged:
1. Faulty Battery: The internal battery cell may be damaged or has reached the end of its lifespan.
2. Loose Connection: The internal battery connector (the wire linking the battery to the PCB) may have come loose due to impact or vibration.
[Recommendation]: If the device is under warranty, please contact after-sales support for a battery inspection or replacement.
Perguntas-chave e de entrada
P: “Por que minhas teclas estão falhando, registrando cliques duplos ou apresentando comportamento fantasma?”
1. Identifique o cenário: Isso acontece no modo com fio ou sem fio? Ocorre apenas durante jogos ou também durante tarefas de escritório?
2. Verificar configurações: Garanta o Win-Lock não está ativo. Além disso, verifique se você está em Modo Mac, que troca as funções Win e Alt.
3. 2.4G/Específico para jogos: Se o problema ocorrer apenas no modo 2.4G ou durante jogos, verifique e atualize para a versão mais recente. firmware específico para PID.
4. Falha em múltiplos modos: Se isso ocorrer em todos os modos, provavelmente é um problema no interruptor mecânico.
Se o seu teclado for troca a quenteTente trocar o interruptor problemático por um que você saiba que está funcionando.
5. Conflitos macroeconômicos: Se as teclas forem acionadas seguindo um padrão específico, você pode ter gravado uma macro. Restaurar configurações de fábrica para resolver isso.
6. Danos físicos: Acionamentos irregulares ou falhas em linhas/colunas inteiras geralmente indicam danos por líquidos.
P: “Por que meu teclado numérico não está funcionando?”
Para 98/104 layoutsPressione o Num Lock chave para destrancar.
Para layouts 61/68: Imprensa FN + CTRL esquerdo Para alternar a camada de entrada padrão.
P: “Por que minhas teclas Alt e Win estão trocadas?”
Your keyboard is likely in the wrong system mode.
[Solution]: Press Fn + A for Windows mode or Fn + S for Mac mode. (For models with a screen, use the knob/menu to switch).
This also fixes issues where Alt or Win key combinations (shortcuts) seem to fail.
Q: “What if a specific row or column (e.g., 1, 2, 3, 4) fails systematically?”
Isso geralmente é causado por Danos na placa de circuito impresso (circuitos interrompidos, oxidação/corrosão ou soldagem defeituosa de CIs) ou entrada de líquido.
[Solution]: Primeiro, tente atualizando o firmware Para apagar qualquer mapeamento de teclas personalizado acidental. Se o problema persistir, a placa de circuito impresso pode estar danificada e precisa ser substituída.
Q: “What should I do if keys are "sticking" or triggering incorrectly?”
triggering incorrectly?
1. Ghosting (e.g., A+S triggers Caps Lock): Common in specific models like RK68/RK61 Plus. This usually requires a firmware patch.
2. Double-typing (e.g., C outputs "CC"): This is a bounce issue. Please update the firmware corresponding to your specific PID.
3. Input Confusion (One press triggers many keys): This usually indicates liquid damage or PCB corrosion. Professional repair or after-sales service is required.
4. Wrong Firmware: If the keys became mapped incorrectly after an update, you may have flashed the wrong file.
Please provide your model and PID (found under the spacebar or via software) to get the correct firmware.
Perguntas sobre atualizações de firmware
P: “Quais são os benefícios de uma atualização de firmware?”
Firmware updates can resolve various issues, including input latency, key chattering (double-clicking),
unresponsive keys, wireless connection failures, lighting bugs, driver recognition issues, and inaccurate battery readings.
Note: While higher versions theoretically fix more bugs, updates are not guaranteed to solve 100% of hardware-related problems.
Q: “What should I do before updating?”
1. System: Use a Windows PC.
2. Mode: Ensure the keyboard is in Wired Mode.
3. Antivirus: Security software (like Windows Defender) may block the update tool. Disable these programs before downloading and running the firmware.
Q: “How do I perform a firmware update safely?”
Você deve escolher o firmware compatível com o seu modelo específico. Modelo e PID (ID do produto).
1. Mantenha-se sempre no modo com fio.
2. Certifique-se de que o PID corresponde ao número do lote da placa de circuito impresso.
3. Crítico: Nunca desconecte o cabo nem feche o programa enquanto a barra de progresso estiver se movendo. Isso pode danificar o teclado permanentemente.
Q: “What if the update progress bar is stuck?”
• Stuck at 20% or not moving: Try a different USB port on your computer.
• Stuck at 0%: The software likely cannot recognize the keyboard, possibly due to a PID mismatch.
• Hardware ID: If the software fails, remove the spacebar and check for printed characters on the PCB.
Provide a photo of these characters to support so they can provide the correct version.
Q: “The update says "PASS," but the keyboard is unresponsive.”
Follow these steps to restart the device:
1. Close the firmware update window.
2. Toggle the physical switch on the back of the keyboard to OFF.
3. Unplug the USB cable, then plug it back into the keyboard to reboot.
Q: “How do I find my keyboard's PID?”
1. Baixe e abra o arquivo Ferramenta de leitura PID.
2. Conecte seu teclado via USB (Modo com fio).
3. A ferramenta exibirá o PID e a versão atual do firmware. (Observação: teclados do mesmo lote de produção geralmente compartilham o mesmo PID).
Q: “How do I update QMK-based firmware?”
1. Press Fn + Right Shift + ESC to enter DFU (Device Firmware Upgrade) mode.
2. Open the QMK tool and click Import to load the update file.
3. Click FLASH to begin the download.
4. Once complete, click EXIT DFU to save and exit.
Other Questions
Q: “How do I charge the keyboard??”
Basta conectar o teclado ao computador através do cabo USB.
Importante: Não utilize adaptadores de parede de carregamento rápido. Recomendamos um 5V 1A ambiente de carregamento.
(O SA bateria 98 suporta até 5V 2.4A. Ela possui proteção contra sobrecarga, então você não precisa se preocupar em deixá-la conectada à tomada.
Q: “The keyboard feels wobbly or uneven.”
If the bottom case feels unstable on your desk, try holding the entire keyboard at both ends and gently twisting it in the opposite direction of the wobble to realign the frame.
P: "Posso trocar os interruptores?"
If your keyboard is a Hot-swappable version, it supports most standard 5-pin mechanical switches.
Note: Low-profile switches are often brand-specific and not cross-compatible. Currently, Magnetic switches and standard Mechanical switches are not interchangeable.
Q: “How do I adjust the Sleep Mode?”
Sleep settings can be adjusted via the driver software.
• Version 1.0: Sleep timers for Wired Mode can be changed in the software.
• Version 2.0: The keyboard does not enter sleep mode while in Wired Mode.
Q: “The layout feels wrong (e.g., ISO UK acting like ANSI US).”
This is usually a computer language setting. Ensure your PC's input language matches your keyboard's layout
(e.g., set to Spanish for a Spanish layout). If the settings don't match, certain keys will output the wrong characters.
Q: “How do I calibrate the time on keyboards with screens?”
Connect the keyboard in Wired Mode and open the official driver software. The time will automatically sync with your computer
(ensure your PC is connected to the internet). If it fails, try a firmware update.
Q: “Why isn't the "Music Rhythm" lighting mode working?”
1. Output Device: You must be using active speakers or headphones for the effect to trigger.
2. PC Settings: Go to Speaker Properties > Advanced and disable "Audio Enhancements."
3. Software: The driver software must be running in the background for real-time lighting and music rhythm effects to work.
Q: “What is the Polling Rate?”
Com fio: 1000Hz
Q: “What is the Latency?”
Generally, Wired latency is 3–5ms, while Wireless is approximately 20–25ms. (Refer to actual product specs for details).
Q: “What is the difference between Triple-mode and Single-mode?”
Triple-mode: Supports Wired, 2.4G (USB Receiver), and Bluetooth.
Single-mode: Supports Wired connection only (no battery/no wireless).