All
Connecting Questions
Q: “Why won't my keyboard connect in Wired Mode?”
1. Switch Operation: Simply plugging in the cable is not enough. Most models require you to manually toggle the physical switch to OFF
or use the screen/knob to select Wired Mode.
2. Cable Check: Try a different data cable. If the original cable works with other devices, the cable is fine; if not, it needs replacement.
3. USB Port: Plug the cable into a different USB port on your computer to rule out a faulty port.
4. Firmware: If steps 1–3 fail, try updating the firmware (requires a Windows PC).
5. Hardware: If none of these work, it is likely a hardware defect
Q: “Why won't my 2.4G Wireless connect?”
1. Mode Selection: Confirm the keyboard is toggled to 2.4G mode (check the screen for models like RK S98, M75, Z98).
2. Reconnection State: If the P key or indicator light is flashing slowly, or the screen says "Reconnecting," you need to re-pair the receiver.
3. Pairing Failure: This could be due to incorrect steps or a faulty receiver. If steps are correct but it fails, the receiver may need replacement.
4. Paired but Unresponsive: Update the firmware and then attempt to re-pair.
5. Hardware: If all software fixes fail, the internal 2.4G module or receiver is likely defective.
Q: “Why won't my Bluetooth connect?”
1. Pairing Mode: Ensure the keyboard is in active Pairing Mode (fast flashing), not just "On."
2. System Check: If a smartphone can find the keyboard but your PC cannot, the keyboard is working correctly; the issue lies with the PC's Bluetooth.
3. External Adapters: Third-party Bluetooth dongles often have driver issues or hardware failures.
4. Clear Records: If you have connected this keyboard before, delete/remove the old pairing record from your PC settings before trying to pair again.
Q: “How to Re-pair 2.4G Wireless?”
If your 2.4G connection is unstable or lost, follow these steps (Standard method for most models):
1. Reset: Press FN + Spacebar for 5 seconds to reset the keyboard.
2. Enter Pairing: Hold FN + P for 3 seconds. The P key will begin to flash rapidly.
3. Connect: Plug the 2.4G receiver into your computer while the key is flashing.
4. Success: If the pairing is successful, the P key will stop flashing.
Note: If it fails, try a different USB port or a new receiver.This could also be caused by a damaged B/G switch or incorrect firmware.
Q: “How to Pair Bluetooth?”
1. Mode Switch: Ensure the keyboard is switched to Bluetooth Mode.
2. Enter Pairing: Press and hold FN + Q (or W/E for different channels) for 3–5 seconds until the Q key flashes rapidly.
3. PC Setup: On your computer/device, go to "Add Bluetooth Device" and select the keyboard name from the list.
4. Success: Once connected, the Q key will stop flashing.
Note: If it fails, try a different USB port or a new receiver.This could also be caused by a damaged B/G switch or incorrect firmware.
Charging Questions
Q: “Why is my battery life shorter than before?”
A decrease in battery duration can be caused by several factors:
1. Lighting Settings: Using high-brightness or dynamic RGB modes drains power faster. Try switching to a static mode or lowering the brightness.
2. Battery Health: Over time, all rechargeable batteries experience natural capacity decay.
[Testing Tip]: Fully charge the keyboard using a computer USB port (not a wall charger)
and test the duration with the lights turned off to determine the baseline battery health.
Q: “Why is my keyboard not charging / dying immediately when unplugged?”
If the keyboard only works while the cable is connected and loses power instantly when unplugged:
1. Faulty Battery: The internal battery cell may be damaged or has reached the end of its lifespan.
2. Loose Connection: The internal battery connector (the wire linking the battery to the PCB) may have come loose due to impact or vibration.
[Recommendation]: If the device is under warranty, please contact after-sales support for a battery inspection or replacement.
Key & Input Questions
Q: “Why are my keys failing, double-clicking, or ghosting?”
1. Identify the Scenario: Does this happen in Wired or Wireless mode? Does it only occur during gaming or also during office work?
2. Check Settings: Ensure the Win-Lock is not active. Also, check if you are in Mac mode, which swaps the Win and Alt functions.
3. 2.4G/Gaming Specific: If the issue only occurs in 2.4G mode or during games, please check and update to the latest PID-specific firmware.
4. Multi-mode Failure: If it happens in all modes, it is likely a mechanical switch issue.
If your keyboard is hot-swappable, try swapping the problematic switch with a known working one.
5. Macro Conflicts: If keys trigger in a specific pattern, you may have recorded a Macro. Restore factory settings to resolve this.
6. Physical Damage: Irregular triggering or entire rows/columns failing often indicates liquid damage.
Q: “Why is my Number Pad (Numpad) not working?”
For 98/104 layouts: Press the Num Lock key to unlock.
For 61/68 layouts: Press FN + Left CTRL to toggle the default input layer.
Q: “Why are my Alt and Win keys swapped?”
Your keyboard is likely in the wrong system mode.
[Solution]: Press Fn + A for Windows mode or Fn + S for Mac mode. (For models with a screen, use the knob/menu to switch).
This also fixes issues where Alt or Win key combinations (shortcuts) seem to fail.
Q: “What if a specific row or column (e.g., 1, 2, 3, 4) fails systematically?”
This is usually caused by PCB damage (broken circuits, oxidation/corrosion, or faulty IC soldering) or liquid ingress.
[Solution]: First, try updating the firmware to clear any accidental custom key mapping. If the issue persists, the PCB may be damaged and requires replacement.
Q: “What should I do if keys are "sticking" or triggering incorrectly?”
triggering incorrectly?
1. Ghosting (e.g., A+S triggers Caps Lock): Common in specific models like RK68/RK61 Plus. This usually requires a firmware patch.
2. Double-typing (e.g., C outputs "CC"): This is a bounce issue. Please update the firmware corresponding to your specific PID.
3. Input Confusion (One press triggers many keys): This usually indicates liquid damage or PCB corrosion. Professional repair or after-sales service is required.
4. Wrong Firmware: If the keys became mapped incorrectly after an update, you may have flashed the wrong file.
Please provide your model and PID (found under the spacebar or via software) to get the correct firmware.
Firmware Updates Questions
Q: “What are the benefits of a firmware update?”
Firmware updates can resolve various issues, including input latency, key chattering (double-clicking),
unresponsive keys, wireless connection failures, lighting bugs, driver recognition issues, and inaccurate battery readings.
Note: While higher versions theoretically fix more bugs, updates are not guaranteed to solve 100% of hardware-related problems.
Q: “What should I do before updating?”
1. System: Use a Windows PC.
2. Mode: Ensure the keyboard is in Wired Mode.
3. Antivirus: Security software (like Windows Defender) may block the update tool. Disable these programs before downloading and running the firmware.
Q: “How do I perform a firmware update safely?”
You must match the firmware to your specific Model and PID (Product ID).
1. Always stay in Wired Mode.
2. Ensure the PID matches the PCB batch number.
3. Critical: Never unplug the cable or close the program while the progress bar is moving. This can "brick" the keyboard.
Q: “What if the update progress bar is stuck?”
• Stuck at 20% or not moving: Try a different USB port on your computer.
• Stuck at 0%: The software likely cannot recognize the keyboard, possibly due to a PID mismatch.
• Hardware ID: If the software fails, remove the spacebar and check for printed characters on the PCB.
Provide a photo of these characters to support so they can provide the correct version.
Q: “The update says "PASS," but the keyboard is unresponsive.”
Follow these steps to restart the device:
1. Close the firmware update window.
2. Toggle the physical switch on the back of the keyboard to OFF.
3. Unplug the USB cable, then plug it back into the keyboard to reboot.
Q: “How do I find my keyboard's PID?”
1. Download and open the PID Reading Tool.
2. Connect your keyboard via USB (Wired Mode).
3. The tool will display the PID and the current firmware version. (Note: Keyboards from the same production batch usually share the same PID).
Q: “How do I update QMK-based firmware?”
1. Press Fn + Right Shift + ESC to enter DFU (Device Firmware Upgrade) mode.
2. Open the QMK tool and click Import to load the update file.
3. Click FLASH to begin the download.
4. Once complete, click EXIT DFU to save and exit.
Other Questions
Q: “How do I charge the keyboard??”
Simply connect the keyboard to your computer via the USB cable.
Important: Do not use fast-charging wall adapters. We recommend a 5V 1A charging environment.
(The S98 supports up to 5V 2.4A). The battery features overcharge protection, so you don't need to worry about leaving it plugged in
Q: “The keyboard feels wobbly or uneven.”
If the bottom case feels unstable on your desk, try holding the entire keyboard at both ends and gently twisting it in the opposite direction of the wobble to realign the frame.
Q: “Can I swap the switches?”
If your keyboard is a Hot-swappable version, it supports most standard 5-pin mechanical switches.
Note: Low-profile switches are often brand-specific and not cross-compatible. Currently, Magnetic switches and standard Mechanical switches are not interchangeable.
Q: “How do I adjust the Sleep Mode?”
Sleep settings can be adjusted via the driver software.
• Version 1.0: Sleep timers for Wired Mode can be changed in the software.
• Version 2.0: The keyboard does not enter sleep mode while in Wired Mode.
Q: “The layout feels wrong (e.g., ISO UK acting like ANSI US).”
This is usually a computer language setting. Ensure your PC's input language matches your keyboard's layout
(e.g., set to Spanish for a Spanish layout). If the settings don't match, certain keys will output the wrong characters.
Q: “How do I calibrate the time on keyboards with screens?”
Connect the keyboard in Wired Mode and open the official driver software. The time will automatically sync with your computer
(ensure your PC is connected to the internet). If it fails, try a firmware update.
Q: “Why isn't the "Music Rhythm" lighting mode working?”
1. Output Device: You must be using active speakers or headphones for the effect to trigger.
2. PC Settings: Go to Speaker Properties > Advanced and disable "Audio Enhancements."
3. Software: The driver software must be running in the background for real-time lighting and music rhythm effects to work.
Q: “What is the Polling Rate?”
Wired: 1000Hz
Q: “What is the Latency?”
Generally, Wired latency is 3–5ms, while Wireless is approximately 20–25ms. (Refer to actual product specs for details).
Q: “What is the difference between Triple-mode and Single-mode?”
Triple-mode: Supports Wired, 2.4G (USB Receiver), and Bluetooth.
Single-mode: Supports Wired connection only (no battery/no wireless).